Refund policy

Refund Policy

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Returns and Refunds
Given the nature of our products, we do not offer returns or refunds on Care Packages once they have been delivered to a third party carrier. However, we encourage you to contact us at info@kokorocares.com with your specific issue so we can do our best to make this a positive experience for you.

Refunds (if applicable)
In the case of a refund, a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kokorocares.com.