Returns

Given the nature of our products, we do not offer returns or refunds on Care Packages once they have been delivered to a third party carrier. However, we encourage you to contact us at info@kokorocares.com with your specific issue so we can do our best to make this a positive experience for you.

Refunds (if applicable)

In the case of a refund, a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

There is often some processing time before a refund is posted. Contact your credit card company or bank first to confirm the refund, then contact us at info@kokorocares.com.