COVID-19 - Important Shipping Updates
Dear Kokoro Community,
First and foremost, we hope that you and your loved ones are staying safe and healthy during these difficult times.
When Aki and I founded Kokoro Care Packages just over a year ago, we, like so many of you, could never have imagined being in the position we are today.
The affects of COVID-19 have been felt by all of us, both locally and globally, and we hope that you are finding support and positivity as we navigate together through these unprecedented times. Now, more than ever, we are striving to continue delivering your Care Packages, filled with the Japanese foods you have to come to love.
Of note, our partners at Japan Post have informed us that given the decrease in international flights, they have had to cancel shipments to many countries, including the US.
Delivering your Care Packages remains our top priority and in order to ensure that we can continue to ship the majority of your Care Packages, will be making the following adjustments. Please see below for how your Care Package and country will be impacted:
1) CHANGES TO CARRIER: US
We have been able to find an alternative solution to deliver your Care Packages using a different carrier and method.
The professional service and careful delivery of your package will continue, but please note that your Care Packages may take longer to arrive than normal. Please accept our apologies in advance and we truly appreciate your patience as we do our best to ensure that you can continue to receive your Care Packages.
2) CHANGES TO SHIPPING METHOD: Canada, Finland, France, Germany, Great Britain, Hong Kong, Korea (Rep of), Macao, Malaysia, Mexico, Netherlands, Philippines, Singapore, Taiwan, Thailand, Vietnam
We have been working closely with Japan Post to find the best solution to ensure that you can continue to receive your Care Packages. In order to provide delivery of your Care Packages, we have upgraded your delivery service at no extra cost to you.
The professional service and careful delivery of your package will continue, however they have been experiencing delays. Please accept our apologies in advance and we truly appreciate your patience at this time.
3) TEMPORARY SUSPENSION OF SHIPPING: Australia, Austria, Belgium, Brunei, Bulgaria, China, Chile, Czech Republic, Denmark, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Jordan, Lithuania, Mauritius, New Zealand, Nicaragua, Norway, Poland, Portugal, Romania, Russia, Spain, Switzerland, Sweden, Turkey
Japan Post has temporarily suspended all shipping methods to these countries and will not be accepting packages for delivery at this time. Unfortunately this means that we will no longer be able to accept orders with delivery to these countries.
We will be in close contact with Japan Post during this time and will provide updates when available.
Please contact us at firstname.lastname@example.org if you have any questions about your current order/subscription.
4) NO CHANGES: Japan
Domestic deliveries within Japan are unaffected and will be delivered as per usual.
As small business owners, Aki and I deeply appreciate your understanding and support during these difficult times. We hope that our decisions and efforts have, and continue to, surpass your expectations.
If you have any questions or concerns, please do not hesitate to contact us directly by responding to this email or by contacting us at email@example.com.
Thank you again for being a part of the Kokoro Community. Above all, we wish you and your loved ones all the best in safety and health.
Lillian & Aki